Ultimate Commercial Contractors Ltd.
128a King Street Hammersmith London W6 0QU
The information, services and products on this web site are intended for use only by residents of the UK, and from within the UK. They are not aimed at, nor intended for use by residents of any other jurisdiction, nor to be accessed from any other jurisdiction. We cannot guarantee that this web site or its contents are appropriate for use in, or comply with any laws of, any other jurisdiction.
This web site is designed to be accessed through its principal product home pages and such other pages as we may decide. If you access the site through individual pages directly, which are not designed for this purpose, you may not see important information which is relevant to a full understanding of our products and services.
While we have taken all reasonable steps to ensure the accuracy and completeness of the information on this web site information is provided on an “as is”, “as available” basis, and we give no warranty and make no representation regarding the accuracy or completeness of the content of this web site. Consequently, we accept no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this web site. Further, no representation or warranty is given that the web site shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability or for any failure of performance, error, omission, interruption, defect, delay in operation or transmission or line or system failure. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this web site by unauthorised third parties, and we make no representation or warranty regarding the accuracy, functionality or performance of any third party software that may be used in connection with this web site.
Access to and use of this web site is at the user’s sole risk and we do not warrant that the use of this web site or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. You have sole responsibility for adequate protection and back-up of data and/or equipment and to undertake reasonable and appropriate precautions to scan for computer viruses or other destructive properties.
The Information and materials on this website are for general information purposes only. We accept no liability for any loss which may arise through reliance on information contained in this website, or any other website linked to it.
You must ensure that any material submitted by you or any communication you make in connection with our website, will not
- infringe the intellectual property or other rights of any person or entity;
- breach any applicable law, whether criminal, tortious or otherwise; or
- be defamatory, profane, sexually oriented, racially offensive, harassing, threatening, obscene, pornographic, false, unreliable or misleading or otherwise objectionable in our opinion.
Spamming, flaming or advertising is not permitted.
We may terminate access to this website at any time without any liability to you.
You may print copies of any item in hard copy for your personal use. You may also download any item to a local hard disk provided it is for your personal use. In all cases, we must be acknowledged as the source of the material on the copy and our address and contact details reproduced.
You acknowledge that all copyright and database rights, trademarks, and other intellectual property rights in and relating to the website are owned or licensed by us. No-one may copy, distribute, show in public or create any derivative work from the website, or any of the material which is found on the website, unless properly licensed to do so by us.
The contents of this web site do not purport to provide any financial, investment or design /professional advice and nothing on the pages of this web site shall be deemed to constitute the provision of financial, investment /design or other professional advice in any way.
If you are unhappy with a quote or advice you have received from us, you can complain. We take complaints very seriously and have a complaint procedure in place whereby we will respond to you within set deadlines. to make a complaint please follow the following three steps
STEP 1. CONTACT US DIRECTLY
It is usually best to write or email us so that you have a record of what you say.
Contacting us is a simple process you can do yourself without using a claims handler. You can also get free help from the Ombudsman Services or organisations like Citizens Advice if you need it.
Initially, we will respond just to let you know we have received your complaint. We will then respond to your complaint within two weeks, telling you whether the complaint has been successful or why we need more time to look into it.
STEP 2. CONTACT THE FINANCIAL OMBUDSMAN SERVICE
If you are not happy with our response, we reject your complaint or you do not hear from it within eight weeks, the Ombudsman Service may be able to help.
The ombudsman service is a free, independent service for settling disputes between services companies and their customers. It can deal with complaints about a wide range of matters – from full fit outs to minor alterations.
The ombudsman service will ask us to explain what we think happened and then decide whether to uphold your complaint.
It is important you contact the ombudsman service within six months of receiving a final response from us or the ombudsman service may not be able to deal with your complaint.
Their contact details are as follows:
The Ombudsman Service
3300 Daresbury Park Daresbury Warrington WA4 4HS
STEP 3. TAKE THE MATTER TO COURT
If you do not want to accept a decision by the Ombudsman Service and you have not used an independent complaints scheme, as a last resort you may be able to take your case to court.
You would usually start a civil legal action in the county courts or High Court (in England, Wales and N. Ireland), depending on the circumstances of the case. In Scotland, most small claims are started in the Sheriff Courts.
Your personal information and what we do with it
The meaning of some terms we use in this Privacy Notice
Process or processing includes everything we do with your personal information from its collection, through to its destruction or deletion when we no longer need it. This includes, for instance, collecting it (from you), obtaining it (from other organisations), using, sharing, retaining, deleting and destroying it, and transferring it overseas.
Legitimate interests is mentioned in this Privacy Notice because data protection laws allow the processing of personal information where the purpose is legitimate and is not outweighed by your interests, fundamental rights and freedoms. Those laws call this the “legitimate interests” legal ground for personal data processing.
Ultimate Commercial Contractors Ltd is a shopfitting and Bespoke specialist service that renovate commercial shops /restaurants etc the only data we hold will be your work telephone no. And your site address /office address we do not hold any bank details for you or any personal data and we use contracts that are signed by both parties for the project in hand that we will be working on. We have signed privacy acts on numerous occasions with clients that would like to keep their project secret up until they open and we only put images on to our social network and web site 3 months after opening with the consent of the client if a secrets act is in place.
You can request that when the project is over that we delete all contact numbers and work address from our system if you wish to.
We can be contacted at any time, including if you have queries about this Privacy Notice or wish to exercise any of the rights mentioned in it. You can do this in the following ways:
In writing: 128a King Street Hammersmith London W6 0QU
Telephone: 0800 051 8446
This Privacy Notice may be updated from time to time. You can check our website for the latest version.
What kinds of information about you do we process?
Personal information about you that we process in connection with your full fitout /shopfit for you includes:
- Your title, full name, project name, work contact details, including for instance your email address and contact telephone numbers
- Records of how you have contacted us
We will generally collect your work information from you directly.
What are the legal grounds for our processing of your personal information ( including when we share it with others )?
Data protection laws require us to explain what legal grounds justify our processing of your personal information (this includes sharing it with other organisations). For some processing more than one legal ground may be relevant (except where we rely on a ‘consent’). Here are the legal grounds that are relevant to us:
1) Processing necessary to perform our contract with you or for taking steps prior to entering into it:
2) Where we consider that, on balance, it is appropriate for us do so, processing necessary for the following legitimate interests which apply to us and in some cases other organisations (which we list below) are:
a) To adhere to guidance and best practice under the regimes of governmental and regulatory bodies such as HMRC,
c) For management and audit of our business operations including accounting;
d) To carry out monitoring and to keep records (see below);
e) To administer our good governance requirements, such as internal reporting and compliance obligations or administration;
f) Governmental and regulatory bodies such as HMRC,
- Other organisations and businesses which provide services to us such as back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions; and
- Buyers and their professional representatives as part of any restructuring, merger or sale of our business or assets; and
3) Processing necessary to comply with our legal obligations:a) For compliance with laws that apply to us;b) For establishment, defence and enforcement of our legal rights;c) For activities relating to the prevention, detection and investigation of crime;
d) To carry out identity checks and anti-money laundering checks;
e) To carry out monitoring and to keep records (see below);
f) To deal with requests from you to exercise your rights under data protection laws;
g) To process information about a crime or offence and proceedings related to that (in practice this will be relevant if we know or suspect fraud);
h) Law enforcement agencies and governmental and regulatory bodies such as HMRC,
- Courts and other organisations where that is necessary for the administration of justice, to protect vital interests and to protect the security or integrity of our business operations.
4) Processing with your consent:
a) When you request that we share your personal information with someone else and consent to that;
5) Processing for a substantial public interest under laws that apply to us where this helps us to meet our broader social obligations such as:
a) Processing that we need to do to fulfil our legal obligations and regulatory requirements.
b) When we share your personal information with other people and organisations, for example if they need to know that you are a vulnerable customer.
How and when can you withdraw your consent?
Much of what we do with your personal information is based on your consent.
Is your personal information transferred outside the UK or the EEA?
We are based in the UK and your information never leaves the UK.
Safeguards include contractual obligations imposed on the recipients of your personal information. Those obligations require the recipient to protect your personal information to the standard required in the UK Area. Safeguards also include requiring the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing and where the framework is the means of protection for the personal information.
Do you have to provide your personal information to us?
We do not need any personal information other than your work telephone numbers /email address and project name and address.
Do we do any monitoring involving processing of your personal information?
In this section monitoring means any listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, social media messages, in person face to face meetings and other communications.
We may monitor where permitted by law and we will do this where the law requires it. In particular, where we are required by the regulatory regime to record certain telephone lines or in person meetings (as relevant) we will do so.
Some of our monitoring may be to comply with regulatory rules, self-regulatory practices or procedures relevant to our business, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures, to have a record of what we have discussed with you and actions agreed with you, to protect you and to provide security for you and for quality control and staff training purposes.
Some of our monitoring may check for obscene or profane content in communications.
We may take and retain notes of telephone calls and/or in person meetings between us and you in connection with your enquiry to make sure that we have a record of what has been discussed and what your instructions are.
For how long is your personal information retained by us?
Unless we explain otherwise to you, we will hold your personal information for the following periods:
Retention in case of queries. We will retain the personal information that we need to keep in case of queries from you (for instance, we have a 6 month default inspection on all our contracted works) for 12 months unless we have to keep it for a longer period (see directly below);
Retention in case of claims. We will retain the personal information that we need to keep for the period in which you might legally bring claims against us which in practice means 1 years unless we have to keep it for a longer period (see directly below); and
Retention in accordance with legal and regulatory requirements. We will retain the personal information that we need to keep even after the relevant contract you have with us has come to an end for 1 years and this will be to satisfy our legal and regulatory requirements.
If you would like further information about our data retention practices, please contact us.
What are your rights under Data Protection law (*effective from 25 May 2018)?
Here is a list of the rights that all individuals have under data protection laws. They do not apply in all circumstances. If you wish to exercise any of them we will explain at that time if they are engaged or not. The right of data portability is only relevant from 25 May 2018.
- The right to be informed* – we have to be transparent with you about the processing that we do with your personal information. This is why we have a Privacy Notice. The information that you supply is determined by whether or not we collected your personal information directly from you or indirectly via someone else. Your right to be informed may be relevant if you consider it necessary to ask for more information about what we do with your personal information.
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed in certain circumstances. If we have disclosed the personal information in question to other organisations, we must inform them of the rectification where possible. Your rights in relation to rectification may be relevant if you consider that we are processing inaccurate or incomplete information about you.· The right to object to processing of your personal information where it is based on legitimate interests, where it is processed for direct marketing (including profiling relevant to direct marketing) or where it is processed for the purposes of statistics. Your rights to object may be relevant if you wish to find out more about what legitimate interests we rely on (they are listed in our Privacy Notice) or about what profiling we do in relation to our direct marketing communications and activities (as mentioned in our Privacy Notice) for instance.
- The right to restrict processing* of your personal information, for instance where you contest it as being inaccurate (until the accuracy is verified); where you have objected to the processing (where it was necessary for legitimate interests) and we are considering whether our organisation’s legitimate interests override your own; where you consider that the processing is unlawful (and where this is the case) and where you oppose erasure and request restriction instead; or where we no longer need the personal information for the purposes of the processing for which we were holding it but where you require us to continue to hold it for the establishment, exercise or defence of legal claims.· The right to have your personal information erased* (also known as the “right to be forgotten”). This enables an individual to request the deletion or removal of personal information where there is no compelling reason for its continued processing. This right is not absolute – it applies only in particular circumstances and where it does not apply any request for erasure will be rejected. It may be relevant where the personal information is no longer necessary in relation to the purpose for which it was originally collected/processed; if the processing is based on consent which you then withdraw; when you object to the processing and there is no overriding legitimate interest for continuing it; if the personal information is unlawfully processed; or if the personal information has to be erased to comply with a legal obligation. Requests for erasure may be refused in some circumstances such as where the personal information has to be retained to comply with a legal obligation or to exercise or defend legal claims
- The right to request access to the personal information held about you, to obtain confirmation that it is being processed and to obtain certain prescribed information about how we process it. This may assist if you wish to find out what personal information we do have about you in order to then determine if you can exercise other rights (those mentioned above and below).
- The right to data portability*. This allows individuals to obtain and reuse their personal information for their own purposes across different services; to move, copy or transfer their personal information easily from one environment to another in a safe and secure way without hindrance to usability. This right can only be relevant where personal information is being processed based on a consent or for performance of a contract and is carried out by automated means. This right is different from the right of access (see above) and that the types of information you can obtain under the two separate rights may be different. You are not able to obtain through the data portability right all of the personal information that you can obtain through the right of access.
- Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you*. This right allows individuals in certain circumstances to access certain safeguards against the risk that a potentially damaging decision is taken solely without human intervention. This right is different from the more general right to object to profiling (see above) because that other right is not tied to a scenario where there is a legal effect on you or where the processing otherwise significant affects you. Data protection laws prohibit this particular type of automated decision making except where it is necessary for entering into or performing a contract; is authorised by law; or where you have explicitly consented to it. In those cases, you have the right to obtain human intervention and an explanation of the decision and you may be able to challenge that decision.
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk.
What are cookies?
Cookies are small text files that are placed on your computer, smartphone or other device when you access the internet.
Why are cookies essential to Ultimate Commercial Contractors Ltd websites?
None of the cookies we use collect your personal information and they can’t be used to identify you.
Types of cookies
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our websites.
Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information.
Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the ‘Remember my ID’ box when you log onto Online Banking a persistent cookie will be used so that the site remembers your choice the next time you use it. The Ultimate Contractors web site does not use persistent cookies.
The analytics services we use are:
How to control and delete cookies
If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how.
Alternatively, you could visit www.aboutcookies.org, which contains comprehensive information on cookies on a wide variety of browsers. You’ll also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.
Cookies in emails
Web beacons: tiny, invisible images placed in emails to tell us whether you’ve opened them (and if so how often), how you interacted with them (for example the time you spent reading the email), which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device.
Link tracking: our emails contain a number of hyperlinks, each of which has a unique tag. When you click on one of these links the mailing company logs the click so that we can understand who has clicked through from an email to our website. We use this information to tailor future messages to you.
Making choices about cookies
If you don’t want to accept cookies from our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict or reject cookies. These settings will apply to all cookies on websites and emails.
In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you’ve added an email address to your address book or safe senders list). Please check your email browser or device instructions for more information on this.